Apartment Management

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MANAGEMENT SERVICES

CKT  understands the relationship between the good management of an apartment community and the project's value.  All possible income is  maximized, while expenses are kept to a minimum without compromising the quality or success of the project.  Annual operating budgets are prepared in comprehensive detail, and a portion of employee compensation  is based on compliance with, or improvement upon, such budgets.   Routine maintenance and repairs, as well as capital improvements, are  recommended and incorporated into the budgets to avoid the excessive  costs that can be associated with the deferment of proper maintenance.   Service providers, suppliers and contractors, when needed, are subjected  to a competitive bidding process by CKT, and local market experience  allows CKT to access the most capable and quality-conscious vendors  while achieving competitive prices.  CKT also carefully hires, trains  and supervises its property teams, and CKT's management team works diligently to enhance the lifestyle of each of its residents. 

LEASING

CKT  utilizes numerous strategies to achieve the highest occupancies for its  managed projects while maintaining maximum income.  Successful leasing  techniques include,  but are not limited to: 


  • detailed marketing plans;    
  • monitoring and structuring of rents on an individual unit basis;   
  • frequent surveys of competitive properties to track submarket trends;    
  • resident retention through exceptional management, rapid response to resident requests, social events and other lifestyle services and amenities;  
  • employee training in successful leasing, closing and customer service techniques;
  • employee incentive programs to additionally motivate the teams to perform at their maximum potential; and  
  • tracking of all leasing and prospect activity.  

MARKETING

Marketing  plans are individually tailored to meet the needs of each project.  CKT  is experienced in all areas of rental apartment marketing, including  the design and writing of brochures and advertisements, websites,  Internet marketing, search engine optimization, social media marketing,  community outreach marketing, and consulting on appropriate unit mixes  and proforma rents and expenses for planned developments and  acquisitions.  Comprehensive local market and submarket knowledge is  combined with detailed analyses of the leasing traffic visiting each  property to determine the proper marketing tools for each specific  community.  Marketing dollars are carefully directed to the most successful advertising and marketing sources in relation to the number of leases actually attained from each source.  Existing residents and  their referrals are also considered valuable prospects, so the management staffs make every effort to keep residents happy and lease renewal percentages high. 

MAINTENANCE

The  preservation and enhancement of assets are very important to CKT.  CKT utilizes a comprehensive preventative maintenance program with daily, weekly and monthly tasks to be performed.  Cleanliness of the buildings, amenities and grounds is also a high priority.
 

An effective preventative maintenance program reduces calls for service by as much as 80 percent, prolongs the life of equipment and helps reduce expensive vendor costs.  Preventative maintenance also decreases the need for expensive after hours emergency services and allows for better time management of staff.
 

CKT provides a 24-hour maintenance guaranty when responding to resident service requests, and resident satisfaction with property maintenance  directly contributes to higher renewal rates.